Original request
Air conditioning not cooling
- Guest
- Claire Dubois
- Room
- Room 318
- Department
- Maintenance
- Priority
- High
The air is running, but the room is not cooling. The guest permits entry while away.Resolved by Daniel Okafor
Service recovery and insights
Connect service delivery with guest feedback.
Invite feedback after resolved requests, surface low ratings for recovery, and give management operational data for improvement.
One connected quality loop
See the request behind the rating.
Private feedback stays connected to the original service trail, so the hotel can assign a follow-up with the operational context still intact.
Avelora Bay Hotel · Demo
Private feedback
2 out of 5
- Room comfort
- Took longer than expected
“The room became comfortable, but I had to wait while it was very warm.”
Internal recovery workflow
Recovery in progress
- Owner
- Amira Saad
- Next action
- Guest Relations to contact the guest and record the follow-up.
GSM does not automatically compensate or contact the guest, guarantee recovery, or publish feedback to public review platforms. Hotel staff own the follow-up.
After resolution
A quiet prompt keeps positive feedback private too.
Feedback is part of the recorded service loop, not a public-review card or a customer performance claim.
Avelora Bay Hotel · Demo
Room 412Extra towelsResolvedPrivate feedback5 out of 5
- Fast service
- Friendly team
“The towels arrived quickly. Thank you.”
Operational insights
Read the service trail as recorded work.
Management can review volume, service-time patterns, departments, handlers, recovery, and exports without turning GSM into a revenue or enterprise BI system.
- Requests
- 264
- Open
- 21
- Resolved
- 229
- Cancelled
- 14
- Median first response
- 5 min 12 sec
- Median resolution
- 18 min 42 sec
- Within configured target
- 87%
- Feedback responses
- 121
- Average private rating
- 4.4 / 5
- Recovery cases
- 9
Department volume
- Housekeeping86
- Front Office61
- Maintenance39
- Food & Beverage34
- Spa & Wellness18
Report views
- Departments
- Handlers
- Usage
- Exports
Values are fictional sample data. Target indicators use hotel-configured targets.
Reports depend on staff activity recorded in GSM.