Guest experience

Modern hotel help on every guest’s phone.

Give in-house guests a branded, multilingual way to ask, speak, confirm requests, and stay informed — without an app download.

Demo the guest journey See the complete workflow

A guest journey, not an app download

Branded help starts with the hotel’s own access point.

QR and guest links open a mobile browser experience. Stay verification can connect eligible guests to the right room context.

Hotel entry

QR code or guest link

Static example — not a scannable production code

Verification when required

Eligible stay context

Guest: Emma Schneider
Room: Room 412 · Sea View Room

Not every guest interaction requires verification.

Avelora Bay Hotel · Demo

How can we help?

Ask by textStart voice

Hotel information
My requests
Local recommendations

Text and voice

Natural conversation, controlled requests.

Text chat supports multilingual hotel answers, request preparation, confirmation, conversation history, and—when configured—Visual Knowledge and Local Concierge cards.

When enabled for the hotel and assistant, real-time voice gives guests a hands-free way to ask questions and manage service requests through the same controlled confirmation model.

Avelora Bay Hotel · Demo

Could I get two extra towels in room 412?

Of course. When would you like them delivered?

Visual Knowledge
Pool opening hoursLocal Concierge
Marena Bay walk

Visual Knowledge and Local Concierge are text-chat features.Realtime voice availability depends on the hotel’s plan and assistant configuration.

Voice request change

Guests can change a request before they confirm it.

Real-time voice follows the same confirmation model when enabled for the hotel and assistant.

Avelora Bay Hotel · Demo · Real-time voice

Lucas Bennett · Room 704

Late checkout at 13:00

Actually, make it two if possible.

Updated request summary

Review a late checkout request for room 704 at 14:00.

Confirm requestOnly confirmation creates an eligible staff request.

Staff workflow

Assigned

Owner: Leon Weber
Department: Front Office

Confirmation, cancellation, tracking

Clear states make guest changes and staff work understandable.

Avelora Bay Hotel · Demo

Before confirmation

Airport transfer for 2 guests tomorrow at 08:00

Cancelled before confirmationNo staff request created

After confirmation while eligible

Baby cot for room 219 before 18:00

Cancelled before assignmentRequest remains in the audit history with status Cancelled

Avelora Bay Hotel · Demo

Room 412 · Sea View Room · Extra towels

New
Assigned to Elena Petrova
In progress
Resolved

Guest request tracking is available where the experience and browser allow it.

Request update

Room 412 · Extra towels

Your extra towels request has been resolved.Browser notifications are optional and depend on guest permission, hotel configuration, and browser support.

Configured guest languagesEnglishGermanFrenchArabicEnabled within hotel plan limits.

Guest experience FAQ

Answers remain part of the journey.

Does the guest need to download an app?

No. The guest experience opens in a mobile browser through a hotel QR code or guest link. The hotel may require stay verification before protected information or service requests are available.

Can guests use GSM in different languages?

Yes. Hotels configure the supported guest languages within their plan limits. The assistant can use the hotel’s knowledge and service configuration to communicate in those languages.

Can guests change or cancel a request?

Guests can revise a request before confirmation. After it enters the staff queue, GSM can handle a change or cancellation while the request remains eligible under its status and the hotel’s workflow.

Does voice work the same way as text?

Text and voice follow the same request-safety rules, but the experiences are not identical. Rich Visual Knowledge and Local Concierge cards are text-chat features. Real-time voice is available when enabled for the hotel and assistant.

Demo the guest journey